Account Manager

Your responsibilities will include

Coordinating the development of design and software solutions, taking full ownership of the process if needed.
Becoming the primary contact for all customer account management issues and building strong, long-term relationships with them.
Motivating, supporting and guiding the IT project team and making developers estimation for different tasks.
Taking care of customer complaints, finding solutions to their issues, and making sure to keep a positive relationship between both parties for future business ventures.
Acting as a client advocate with a focus on improving the buyer experience.
Coordinating and facilitating regular client meetings.
Assisting with challenging client requests or issue escalations as needed.
Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
Communicating and reporting monthly/quarterly initiative progress to the directors of the company or other stakeholders.
Looking for improvements to the point of creating new processes and adjustments.
Being ready to face unpredictable situations and come up with the best solutions.
Supporting internal departments as needed.

have minimum 1 year’s experience in coordinating Agile IT project,
have an excellent command of written and spoken English, Italian is a plus,
have proven experience and understanding of Agile and Scrum methodologies,
are familiar with one of the agile project management tools - Jira, Trello or others,
can convince us that effective communication and finding solutions is your strong suit,
can easily deal with obstacles and blockers,
can advise, negotiate and be proactive in contact with clients,
are able to make clients’ ideas feasible by discussing business needs and values with them, creating MVP and facilitating developers’ estimation,
have a passion for new technologies.